Shipping policy

• We don't control when an item is out-of-stock.
• If the item is available, we usually ship it out within 3  business days, and our U.S. customers receive their order in 3 to 7 business days with our ground shipping method. 
• international shipping cost is non-refundable.
• We are not responsible for any delays or stolen packages that our shipping provider may experience. If you have any issues with your delivery, please reach out to us at our number 516-798-0775 or via- email Blueroseny1@gmail.com for support.

• When the item you ordered is out of stock, we will contact you the same business day.
• Shipping availability and processing time vary depending on the item ordered. Bridal and Quinceanera/Sweet 16 orders may take longer (up to 2 weeks). If additional time is required to fill your order, we will contact you by e-mail or telephone.
• We ship out orders using the exact address/information that is provided to us at the time of checkout and cannot make any changes once the package is in-transit. If any information is incorrect on your order confirmation email, please let us know quickly via email.

You are not charged if the item is not available or sold out. Charging is done manually when the item is shipped. When your order is canceled, the amount will show as a "pending status" on your online banking website that will go away within 3 to 5 business days.